Customer Service
- Featured course
- 29 classes
Learn everything you need to become an expert on Customer and Client Services. You will also get a Certificate of Training Completion after taking this online course.
Sub Categories
Customer Service Courses
- 17 Classes
In your job role as a Hotel Reception & Reservation Assistant, you will be required to speak to and address different customers. Master the skills you require that will make you highly..
- 2500
25000
What you will learn
- Skills to become hotel reception and reservation assistant
- Handling Complaints
- Influencing Buying Decision
- Cross-selling Techniques
- Receptionist Roles
- Relationship Management
- Telephone Etiquette
- Dress Code
- Email Etiquette
- 29 Classes
Learn everything you need to become an expert on Customer and Client Services. You will also get a Certificate of Training Completion after taking this online course.
- 2500
25000
What you will learn
- Managing Customers
- Communication Skills
- Telephone Skills
- Questioning Skills
- Feedback Management
- Email Etiquette and Many more
- 16 Classes
Service Quality refers to a parameter that decides the superiority or inferiority of service, while Service recovery is an organisation's resolution of a problem from a dissatisfied cus..
- 2500
15000
What you will learn
- How to Measure Service Quality
- Differentiate between Quality Improvement in Service Industry
- How to Sustain Service Quality
- Service Quality Management
- Service Quality Management Process
- Strategies for Service Recovery
- Relation between Service Quality & Customers
- Service Quality Parameters
- PDSA Technique for Service Quality
- Role of Managers in Service Quality Management
- 16 Classes
Customer retention is a strategic process to retain existing customers. Returning customers are important for the continued existence of every business. Therefore, businesses must make..
- 2500
20000
What you will learn
- What is Customer Loyalty
- What is Customer Retention
- Drivers of Customer Loyalty
- Various Customer Loyalty Breakers
- Customer Satisfaction
- Attrition and Silent Attrition
- Various Customer Retention Strategies
- Methods and Tools for Customer Retention
- Principles of Retention Management
- How to Use Strategic CRM for Retention and more.