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LearningPlanet
Customer Service Specialist Masterclass
Learn everything you need to become an expert in Customer and Client Services. You will also get a Certificate of Training Completion after taking this online course.
$9.26
$23.15
7-Day Money-Back Guarantee
1-Year Access

Course Includes:

  • 4 Hours Video Class
  • Free Certificate of Completion
Customer Service Specialist Masterclass
415 students enrolled
26 lectures
Self-paced online
Learn everything you need to become an expert in Customer and Client Services. You will also get a Certificate of Training Completion after taking this online course.
What you will learn
  • Managing Customers
  • Communication Skills
  • Telephone Skills
  • Questioning Skills
  • Feedback Management
  • Email Etiquette and Many more
Requirements
No special skill is required for this online course. Good knowledge of English Language is required.

Course Description

Customer Service is a critical component of any successful organization, and having skilled front-line staff is essential in achieving overall business objectives. The demand for customer service specialists is consistently high, as organizations across various industries recognize the importance of providing outstanding customer experiences. If you are looking to excel in the field of Customer and Client Services, our comprehensive...
LearningPlanet
$9.26
$23.15
7-Day Money-Back Guarantee
1-Year Access

Course Includes:

  • 4 Hours Video Class
  • Free Certificate of Completion
Course Content
Expand all sections

  • Customer Service Excellence
    Preview
    10 Mins
  • Customer Service - ADVANCED
    10 Mins
  • Difficult Customer Types
    10 Mins
  • Managing Difficult Customers
    9 Mins
  • Managing Difficult Customers - ADVANCED
    10 Mins
  • Managing Abusive Customers
    10 Mins
  • Showing Empathy
    10 Mins
  • Managing Customer Needs
    10 Mins

  • Positive First Impressions
    10 Mins
  • Communication Skills
    10 Mins
  • Managing Difficult Conversations
    10 Mins
  • Call Control
    10 Mins
  • Attitude of a Good Customer Service Agent
    10 Mins
  • Fix the Customer First
    10 Mins
  • Answering Telephone
    10 Mins
  • Questioning Skill
    10 Mins
  • Being Assertive
    10 Mins
  • Award Winning Telephone Techniques (Part 1)
    10 Mins
  • Award Winning Telephone Techniques (Part 2)
    10 Mins
  • Listening Skills
    10 Mins
  • Award Winning Emails
    10 Mins
  • Giving & Receiving Feedback
    10 Mins
  • Keeping your Customers Informed
    10 Mins
  • Service Requests
    10 Mins

  • Health & Safety Basics
    10 Mins
  • Managing Social Media
    10 Mins
About the Instructor
LearningPlanet
star-icon4.5 Stars Rating
user-group712 Students
player-icon18 Courses
LearningPlanet is a privately owned and operated organisation in New Zealand, and a major DoviLearn content partner.  We’ve created a training resource library that can be used as, when and how anyone needs it – it’s a revolution in online learning for individuals and businesses in the areas of Sales, Service, Leadership and Personal Development across any device or mobile....
Rating & Reviews
4.1%
POO
Precious oluwatomisin Odunmbaku
about 1 year ago
Interesting and educative course
CO
Chinwe Osigwe
over 3 years ago
Every module was very informative and educative. I'm glad I took this course. Thank you Dovilearn
CO
Christian Ozoejiofor
over 3 years ago
This is my 3 certificate acquisition with DoviLearn, and all I've to say is thank you very much for this power packed course package on Customer Service Specialist Training. My next course would be o...
HS
Hunye Serah
over 3 years ago
Very Educating. I was exposed to many things as a customer service personnel
SAS
Sadiq Adeyemi Said
over 4 years ago
It's very educative, I actually learn alot. Though the certificate carries only first and last name, no chance for middle name. This suppose to be look into, cus I Also try to check if its from my pro...
OE
Okereafor Esther
over 4 years ago
Good and Educative
FO
Faith Olawale
over 4 years ago
I can't explain how fulfilling I'm feeling already, starting the year with this course. I hope to get hire shortly. I enjoyed every bit of the training. Thank you very much
FE
Favour Eitokpah
over 1 year ago
$9.26
$23.15