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Customer Retention Strategies

Customer retention is a strategic process to retain existing customers. Returning customers are important for the continued existence of every business. Therefore, businesses must make effort to enhance their customer relationship management, by implementing effective customer retention strategies. This online course deals with the whole topic, processes and applications.

  • 2500
  • 20000
  • Course Includes
  • 1.20 Hours Video Class
  • Free Certificate of Completion
  • 1 Year Access

Enrol and get access to the full course.

What you will learn

  • What is Customer Loyalty
  • What is Customer Retention
  • Drivers of Customer Loyalty
  • Various Customer Loyalty Breakers
  • Customer Satisfaction
  • Attrition and Silent Attrition
  • Various Customer Retention Strategies
  • Methods and Tools for Customer Retention
  • Principles of Retention Management
  • How to Use Strategic CRM for Retention and more.

Requirements

  • Anyone with an interest in the topic can take this course.

Description

Customer retention is a strategic process to retain existing customers. Returning customers are important for the continued existence of every business.  Therefore, businesses must make effort to enhance their customer relationship management, by implementing effective customer retention strategies. This online course deals with the process, techniques, tools and methodologies for effective customer retention strategies. 

Course Content

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Customer-Retention-Strategies-Introduction
preview 3min
Explain What is Customer Retention
2min