Hotel Reception and Reservation Assistant Skills
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Hotel Reception and Reservation Assistant Skills
In your job role as a Hotel Reception & Reservation Assistant, you will be required to speak to and address different customers. Master the skills you require that will make you highly proficient in any hospitality management firm. Become a professional reception specialist.
- 3000
25000
- Course Includes
- 1-Year Access
- 1.20 Hour Video Class
- Free Certificate of Completion
Enrol and get access to the full course.
What you will learn
- Skills to become hotel reception and reservation assistant
- Handling Complaints
- Influencing Buying Decision
- Cross-selling Techniques
- Receptionist Roles
- Relationship Management
- Telephone Etiquette
- Dress Code
- Email Etiquette
- Skills to become hotel reception and reservation assistant
- Handling Complaints
- Influencing Buying Decision
- Cross-selling Techniques
- Receptionist Roles
- Relationship Management
- Telephone Etiquette
- Dress Code
- Email Etiquette
Requirements
- No special knowledge is required to take this course.
Description
The norms of speaking to a customer are slightly different from when one is speaking to a friend or a colleague. Effectively engaging your customer is dependent on your ability to sound interesting and convey a positive attitude. Developing good speaking skills involves an increased awareness of your voice, language, body language, and tone while speaking.
In your job role as a Hotel Reception & Reservation Assistant, you will be required to speak to and address different customers. Master the skills you require that will make you highly proficient in any hospitality management firm. Become a professional reception specialist. This online course is ideal for anyone with an interest in working in the hospitality industry, and more specifically in hotel as a reception and reservation officer.
If you are looking for jobs which has to do with reception services, then this online course is also suitable for you. Acquire the skills that can enable every recruiter consider you for the job, or for a promotion. Upon completion of this online course, you will earn a Certificate of Completion.
Course Content
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preview | 6min | |
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How to converse with customers
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4min | ||
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Rules of email etiquette
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4min | ||
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Rules of grooming and dress code
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4min | ||
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Rules of telephone etiquette
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2min | ||
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Need of relationship with customers
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5min | ||
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How to build rapport with customers
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2min | ||
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Roles and responsibilities of hotel reception assistant
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9min | ||
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What is Up-Selling
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1min | ||
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What is cross selling
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1min | ||
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Steps for selling as hotel reception assistant
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12min | ||
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Factors influencing buying decision
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6min | ||
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How to handle customers buying objections
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2min | ||
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How to be assertive as hotel reception assistant
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4min | ||
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Steps for handling customers complaints
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8min | ||
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Tips for success as a hotel reception assistant
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4min |
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About the Instructor
About the Instructor
ManagementStudyGuide is an educational portal launched in 2008 with the vision of providing students and corporate workforces worldwide with access to rich, easy to understand, frequently updated instruction on many management related topics. Management Study Guide is ISO 9001:2015 Certified Education Provider. Learning at MSG is highly practical and directed towards the needs of the industry.
MSG’s instructional content is developed and regularly updated by MSG experts who have substantial educational and industry experience. MSG is a leading global provider of management & skill based education addressing the needs 3,000,000+ members across 198+ Countries. Our unique step-by-step, online learning model along with amazing 200+ courses prepared by top notch professionals from the Industry help participants achieve their goals successfully. All our training programs are job oriented skill based programs demanded by the Industry.
