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Hotel Reception and Reservation Assistant Skills

In your job role as a Hotel Reception & Reservation Assistant, you will be required to speak to and address different customers. Master the skills you require that will make you highly proficient in any hospitality management firm. Become a professional reception specialist.

  • 2000
  • 25000
  • Course Includes
  • 16 video lessons
  • Free Certificate of Completion


What you will learn

  • Skills to become hotel reception and reservation assistant
  • Handling Complaints
  • Influencing Buying Decision
  • Cross-selling Techniques
  • Receptionist Roles
  • Relationship Management
  • Telephone Etiquette
  • Dress Code
  • Email Etiquette

Requirements

  • A good laptop or a personal computer with internet connection and basic understanding of English language.

Description

The norms of speaking to a customer are slightly different from when one is speaking to a friend or a colleague.   Effectively engaging your customer is dependent on your ability to sound interesting and convey a positive attitude. Developing good speaking skills involves an increased awareness of your voice, language, body language, and tone while speaking.  

 

In your job role as a Hotel Reception & Reservation Assistant, you will be required to speak to and address different customers. Master the skills you require that will make you highly proficient in any hospitality management firm. Become a professional reception specialist. This online course is ideal for anyone with an interest in working in the hospitality industry, and more specifically in hotel as a reception and reservation officer. 

 

If you are looking for jobs which has to do with reception services, then this online course is also suitable for you. Acquire the skills that can enable every recruiter consider you for the job, or for a promotion. Upon completion of this online course, you will earn a Certificate of Completion. 

 

Course Content

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Hotel Reception and Reservation Assistant Skills
preview min
How to converse with customers
min
Rules of email etiquette
min
Rules of grooming and dress code
min
Rules of telephone etiquette
min