In your job role as a Hotel Reception & Reservation Assistant, you will be required to speak to and address different customers. Master the skills you require that will make you highly proficient in any hospitality management firm. Become a professional reception specialist.
The norms of speaking to a customer are slightly different from when one is speaking to a friend or a colleague. Effectively engaging your customer is dependent on your ability to sound interesting and convey a positive attitude. Developing good speaking skills involves an increased awareness of your voice, language, body language, and tone while speaking.
In your job role as a Hotel Reception & Reservation Assistant, you will be required to speak to and address different customers. Master the skills you require that will make you highly proficient in any hospitality management firm. Become a professional reception specialist. This online course is ideal for anyone with an interest in working in the hospitality industry, and more specifically in hotel as a reception and reservation officer.
If you are looking for jobs which has to do with reception services, then this online course is also suitable for you. Acquire the skills that can enable every recruiter consider you for the job, or for a promotion. Upon completion of this online course, you will earn a Certificate of Completion.
Hotel Reception and Reservation Assistant Skills
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preview | 6min | |
How to converse with customers
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4min | ||
Rules of email etiquette
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4min | ||
Rules of grooming and dress code
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4min | ||
Rules of telephone etiquette
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2min | ||
Need of relationship with customers
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5min | ||
How to build rapport with customers
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2min | ||
Roles and responsibilities of hotel reception assistant
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9min | ||
What is Up-Selling
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1min | ||
What is cross selling
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1min | ||
Steps for selling as hotel reception assistant
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12min | ||
Factors influencing buying decision
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6min | ||
How to handle customers buying objections
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2min | ||
How to be assertive as hotel reception assistant
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4min | ||
Steps for handling customers complaints
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8min | ||
Tips for success as a hotel reception assistant
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4min |
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