Customer Service is an integral element of any organisation. It is vital that your front line staffs are trained in effective customer service techniques. Customer service techniques are vital for customer retention, sales, brand protection and efficient organization's success.
Learn everything you need to become an expert on Customer and Client Services. You will also get a Certificate of Training Completion after taking this online course.
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Become an expert on Customer Service by enrolling for our highly comprehensive Customer Service Specialist Online Training. This online training contains all you need to become a Customer Service expert.
The course contains over 25 sections which makes up over 4 hours of highly illustrative, well detailed training guide for Customer Service Excellence. Topics ranging from Customer Service Excellence, Managing Customers, Managing Customer Needs, Communication Skills, Impression Management, Attitude Management, Telephone Skills, Questioning Skills, Assertiveness, Listening Skills, Email Etiquette, Feedback Management, Service Requests and so much more were all duly discussed and detailed in the course. The course videos contains over 4 hours plus hands-on training on Customer Service secrets and techniques.
You'll learn how to manage large and diverse customers, how to work in a challenging and multi-customer tasking work place. Upon completing this online training, you will stand out as an exceptional Customer Service Expert among others.
You can take this online course from any location in the country using your smart phone, tablet or PC. Section 1 of this course is open and accessible for free. It will give you an insight of the amazing package of this course. You can login to take the first free section of this course for free to see what it looks like.
Who is this course ideal for? This course is ideal for professionals interested in making a career in the field of Customer Service. It is ideal and highly recommended for Fresh Graduates, Intermediate Professionals, and advanced professionals interested in customer service success.
Also, this course will increase your chances of landing on your dream job on Customer Services, including in other major career fields as having skills on Customer ServiceExcellence makes you stand out.
Upon completing this course, you will get DoviLearn Certificate of Training Completion on Customer Service Specialist Training which is downloadable at no additional charges. You can include this in your CV and reference to prospective employers, including your current employers.
Click on Enroll Now and the top right corner to gain instant access to this course at our highly discounted promo offer. See course online below.
LearningPlanet is a privately owned and operated organisation. We’ve created a training resource library that can be used as, when and how anyone needs it – it’s a revolution in online learning for individuals and businesses in the areas of Sales, Service and Leadership. Working as part of the Massey University campus within the eCentre who support and develop professional entrepreneurs with an innovation ecosystem so they can create successful global companies. With over 25 years in the corporate learning and development market and experience across four countries we have built LearningPlanet to meet the needs of the training and coaching market and fill the gaps we identified when owning and running classroom training and consulting businesses.
DoviLearn is an award winning e-learning platform, and currently one of the largest e-learning community in West Africa. With our powerful Learning Management System (LMS), DoviLearn has trained over 100, 000 professionals and students online. We offer soft-skill and professional training online.